Docu2D Support

Need help with a drawing, saved project, or subscription? We’re here to help.

Email help@turfup.app
Use the subject Docu2D Support.

Help us understand the issue

Include your macOS version, Docu2D version, what you were trying to do, and what happened. If an error appeared, include its wording. A screenshot can help; remove private information before sending it. Please do not send passwords or payment-card details.

Purchases and subscriptions

Already subscribed? Sign in to the Mac App Store with the Apple Account used for the purchase, then choose Restore Purchases in Docu2D. If access is still locked, check that the subscription is active and contact us with the error message.

Manage or cancel: Open Apple subscription settings. Apple handles billing and cancellation. Deleting Docu2D does not cancel a subscription.

Refunds: Visit Apple’s refund help to request a refund for an eligible Apple purchase.

Drawings, saving, and PDFs

Use Save to update a project and Save As to create an editable project file. Use Print to print your drawing or export a PDF. Keep backups of important files.

Projects are stored locally on your Mac. We cannot retrieve a drawing that has not been sent to us. To learn the drawing tools, open Docu2D Help from the app’s Help menu.

Privacy requests

Email help@turfup.app with the subject Docu2D Privacy. Read our Privacy Policy and Terms & Conditions.

Docu2D is operated by TurfUp LLC.